FAQ

Can I change or cancel items?

All final changes must be made 72 hours prior to delivery.

Do I need to be present to receive a delivery?

It is not required you be present on delivery, but to ensure you receive everything you have rented it is beneficial if someone is there on delivery to check the items received and notify our office of any discrepancies.

How are your rental rates charged?

Rental prices are quoted for up to 48 hours. If you require items for an extended period of time, please call our office for pricing.

By what time will my delivery be made?

Deliveries are made during regular business hours.  For a specified delivery or pickup time there is an additional charge, please contact or office for more information.  Customers may call on the day of delivery and our dispatch department can give you a two hour time window of delivery.

Will your delivery people set-up the equipment?

Yes, only if arranged in advance and for an extra charge.

What is your Deposit and Cancellation Policy?

• A 25% non-refundable deposit is required to reserve all items. Items are not to be considered reserved until the deposit is received.
• An additional 25% deposit is required on all orders 180 days prior to delivery.
• Tents booked after 180 days prior to delivery is subject to a 50% non-refundable deposit.
• All last minute tents booked 10 days prior to delivery are subject to 100% non-refundable payment.
• Orders must be paid in full 10 days prior to delivery.
• All credit card charges above $1,000.00 is subject to a 3% surcharge.
• Rental of all items is based on a one-day use. Additional charges apply for multiple day usage

Do I have to wash the dishes, glasses, cutlery after I use them?

No cleaning is required.  Credit will not be given on unused items.

When should I reserve?

Place your order as soon as you can to guarantee availability.We require a credit card on all orders for security

How and when do I pay?

Full payment is required the Wednesday one week prior to delivery.  
We accept Cash, Check, Visa, MasterCard, & Interac. Orders placed within 7 - 10 days of delivery requires immediate payment. If paying by credit card on large transactions, client is subject to a service administration fee, we now accept Email Transfer

When should I reserve the Tent Packages you offer?

As soon as you have made a commitment to have an outdoor reception and our package pricing is within your budget, the first step would be to schedule a no obligation onsite inspection that we are able to install the appropriate size tenting to accommodate your guests. We will then provide you with a formal quote with the actual rental costs. We suggest for wedding packages at least 9 months to 1 year in planning should be considered.

I find your delivery costs out of my budget?

Our delivery costs are quite reasonable, for example a furniture store would charge $100.00 for a one way delivery within a certain kilometer area. Our delivery charge includes delivery and pick up of multiple rental items, for your convenience you may pick up and return the rental items without any extra charge. You can pick up the day before the event and return the next business day, and only be charged a one day rental cost.

How do I make the rental experience of placing on order an easy process?

• Peruse our website by rental category and get to know our products 
• Always order 5 extra of everything of dishes or cutlery or 12 extra glasses for unexpected visitors or unexpected breakage when you set up 
• Let us know what time your event starts and finishes 
• We prefer to deliver the day before giving you time to setup 
• Give us the onsite contact person and mobile number 
• If delivering to a venue let us know their opening and closing times, let us know the onsite person on delivery 
• Make your final changes or additions 7 days before delivery date. Credit Card charges already made will result in a debit or credit 
• Please ensure you have the rental products ready for pick up on the specified date 
• If you choose for us to set up chairs & tables – please provide floor plan of setup 
• Please let us know if we are delivering above ground level, above ground level is an extra fee, if there is no elevator is an extra fee 
• If we are delivering to a party room – please provide person’s name who lives at the building, their suite number and phone number 
• Count all rentals when delivered and let us know of any discrepancies at least 4 hours before your events starts – the sooner the better 
• Last minute additions when the order is already delivered will result in a second delivery charge, we suggest you pick up the last minute additions 
• Let us know if we are delivering to a basement as some tables we rent do not easily go down steps to a basement. 
• If same day delivery, please allow a 4 hour time window in our busy season same adheres for pick up. 
• There are premium fees for specific delivery times and pick up times to cover the Ministry of Labour Law to pay a minimum 4 hours labor to workers after or before business hours 
• Rentals items misplaced that are not available when picked up are to be returned to us by the customer, or a service fee for us to come back and pick them up 
• Please look over your rental agreement to ensure accuracy is correct on your order, such as rental products, address for delivery, onsite contact person, delivery and pick up dates 
• Please feel free to call our dispatch the day before delivery for a 3 hour time window with no need to wait all day, and a delivery time window will be given 
• 3 hour time window is given because of unexpected traffic delays, some deliveries might take longer because of unexpected time to deliver each order to condo’s, businesses, venues.

Why do I pay an extra fee for a specified delivery or pickup time?

• Our standard delivery charge, truly does not cover our actual costs for delivery.
• Consider the wages of the driver & helper in a truck, which is over $50.00 per hour not including the cost to run the truck.
• We try and help cover that cost by putting routes together with a few deliveries in the same area to cut down on time.
• If you ask for a specific time, it does not give us the ability to do the above.
• So we must try and cover the additional cost on the delivery/pickup outside of our normal parameters.

Why is there a premium fee for Delivery & Pickup's before and after business hours?

When you are the only scheduled call for the truck before or after business hours we are required to pay our employees “Fair Wage Policy” a minimum 4 hours wage rate. So whether they take 1 or 2 hours to deliver or pick outside our business hours we are paying a total of 8 hours for a driver and helper.

I am looking for a venue for a tented event and my property is too small, could you please recommend a venue?

We supply tenting and or event rentals at these venues:

• Markham Museum
• Fermanagh Farms
• Parkwood Estates
• Nestleton Inn (we provide rentals, in-house tent on site)
• Port Hope Golf & Country Club (we provide rentals, in-house tent on site)
• Lakeview Park
• Pleasure Valley
• Herongate Barn
• Willow Springs Winery
• Water Stone Estate and Farms
• Angus Glen Golf & Country Club
• Magic Hill Farms
  

Which months are your busiest times of the year?

June, August, September and December are our busiest months of the year.  We recommend a Tented Event order should be placed at least eight weeks in advance or sooner.  Regular rental orders should be placed at least four weeks in advance or sooner.

Wedding rental orders or Tent Packages should be placed at least 3 months in advance or sooner.  We typically get booked up very quickly in our busiest months.  We suggest you get the full details of the rentals your require and place your order ASAP.